Ray’s insight into personality types has been particularly fascinating, and hugely valuable in training our staff. He educated us in a relaxed way, showing us the importance of personal and career goals. Since working with Ray, I have changed the way that I think about so any things. Now we are not worker harder, just smarter.

The great advances made in the first year of coaching has been greatly overshadowed by the gains of the past year. Our revenue has grown by 64% at Frankston and 49% at Chelsea and between the two clinics we have already reached the budget forecasts that were put in place for the next two to three years.

From that day our business has steadily moved forward with Ray’s positive attitude every step of the way, taking us on a journey through the setting up of marketing to the finer points of systemizing our business.

I was not that keen to employ ‘yet another business coach’ who was going to help us ‘turn our businesses around’ but Ray’s manner was kind, considerate and more importantly, very perceptive to OUR needs. I did not feel that I would be a notch on his ladder of success.

It has only been since Ray became our business coach our business has become the most productive and profitable in the 38 years we have been in the hospitality industry. With the help from Ray we feel better in ourselves knowing that we are capable of dealing with our staff of 15 and catering for up to 1000 meals per week.

Dear Ray, I thought it might be a good idea to reflect on our achievements for the last eight months:

Ray Strongman has been a value added experience for our company.

I was most impressed with his flexibility and fact based approach.  Right from the start, Ray was able to give me the tools to delegate, allowing me to handle the core responsibilities related to my job.  In no time at all Ray was up to speed on the challenges and particulars of our industry, had a firm grasp on the culture we operate in and was able to articulate our company’s position with fluency.

I own a small building company and was typically trudging through each job just making ends meet at best. My thought process was that whilst I have small children, this was the best way that I can keep to my own schedule and be able to be there for my family…And it was working….. Unfortunately it wasn’t working for the company, the bank accounts or my stress levels.

I was the classic example of the technician pushing the boundaries of my work ethic and then also attempting to manage staff, oversee the financials, produce effective marketing and attempt to live a life. Ray has helped me with so many aspects but the two that will always stick with me are learning to manage your time to focus on the truly important things (and they may not be what you think they are) and learning how to create organised structure.